News & Announcements

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Demo Portal and m3u player are under maintenance today.

Edit 3th of December 2017, 19:35 CET time: Demo Portal and m3u player maintenance is complete.

Now Demo Portal is runningg latest Ministra Firmware, and has Time shift and recording enabled. Also there's a short videoclip for testing VOD capabilities of the TV like FF/RW/etc.

You can record one time up to 10 minutes from the first test channel and play back (or delete) your recording from the "Recordings" section. You can do FF/RW on that too.

The Demo Portal with all accounts is reset (and recordings deleted) every day at 03:25 CET time.

Enjoy the new Demo Portal.


We’re performing some maintenance
on our Demo Portal and m3u player at the moment.
App will work on your Custom Portals.
Only the Demo Portal and m3u player is under maintenance!

If you have a license or Trial for the app, select your Custom Portal.
This will start the app.

—Sorry for the caused inconvenience,
Smart-STB Team

Sunday, 03 December 2017

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App may be offline for short time - doing update in all regions.

Edit 8 November 2017, 00:24 CET : App has been updated in all regions and it is now online and faster than ever.

8 November 2017, 00:01 CET time : Dear clients and partners,

We are doing an application update on all locations and the app may not work on your TV for about few minutes.

We expect all regions to be updated no later than 01:00 CET time on 8 November 2017.

Sorry for the caused inconvenience and thank you for understanding.

Tuesday, 07 November 2017

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Technical difficulties in most regions

Edit 22 October 13:47 CEST : Everything is back to normal, all regions are available and the problem is solved.

22 October 12:41 CEST : Dear all,

We are having technical difficulties in most regions and are working on fixing this ASAP.

If you get "Can not access service" or get "Service offline" messages then it's most likely related to this.

Thank you for your patience and understanding.

Sunday, 22 October 2017

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Update in support policy

To make sure each client gets fastest and best possible support, we made some changes to our support policy:

  1. Please check the Knowledge base before oppenning a support ticket.

  2. To get support please write in clear English and describe with as much details as possible.

  3. Only 1 (one) ticket per request/issue per client. Oppenning many tickets will get them closed.

  4. Always include affected TV MAC or Order Number. In case of MAC change, give us the OLD TV MAC and the NEW TV MAC.

Otherwise you may experience delays in support.

Thank you for understanding.

Monday, 11 September 2017

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m3u playlists are now supported

Due to popular demand we have added m3u playlist support in the app. All users having a license can use it at no extra cost.

To use the app with m3u playlist, change the Portal URL to an m3u playlist and the app will load the playlist automatically.

How to change the Portal

Warning: TV pause, Timeshift, EPG, Reminders, etc. will NOT work when m3u playlist is loaded as a Portal.

To get best experience with the app you need to have a Stalker Portal.

Friday, 25 August 2017

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