News & Announcements

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Technical difficulties in most regions

Edit 22 October 13:47 CEST : Everything is back to normal, all regions are available and the problem is solved.

22 October 12:41 CEST : Dear all,

We are having technical difficulties in most regions and are working on fixing this ASAP.

If you get "Can not access service" or get "Service offline" messages then it's most likely related to this.

Thank you for your patience and understanding.

Sunday, 22 October 2017

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Update in support policy

To make sure each client gets fastest and best possible support, we made some changes to our support policy:

  1. Please check the Knowledge base before oppenning a support ticket.

  2. To get support please write in clear English and describe with as much details as possible.

  3. Only 1 (one) ticket per request/issue per client. Oppenning many tickets will get them closed.

  4. Always include affected TV MAC or Order Number. In case of MAC change, give us the OLD TV MAC and the NEW TV MAC.

Otherwise you may experience delays in support.

Thank you for understanding.

Monday, 11 September 2017

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m3u playlists are now supported

Due to popular demand we have added m3u playlist support in the app. All users having a license can use it at no extra cost.

To use the app with m3u playlist, change the Portal URL to an m3u playlist and the app will load the playlist automatically.

How to change the Portal

Warning: TV pause, Timeshift, EPG, Reminders, etc. will NOT work when m3u playlist is loaded as a Portal.

To get best experience with the app you need to have a Stalker Portal.

Friday, 25 August 2017

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Second Portal option now added in the app

Tired of switching between providers and changing the Custom Portal all the time? Now you can have a second Portal available in the app. All customers with active license will get it, for all TV platforms at no extra charge. Enjoy the app and stay tuned for the upcoming version for yet another Smart TV platform.

Wednesday, 31 May 2017

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WebOS 1.x and 2.x now released worldwide

WebOS 1.2 and 2.x is now released worldwide, in all regions. Let us know your region (Country and State if in the USA or Canada) via a Ticket if you still get the Coming soon message.

Sunday, 21 May 2017

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