News & Announcements

Track our latest posts

Urgent maintenance!

20 March 2018 17:15 CET:

App update is complete. New 2018 TV's are now supported, Latest Tizen and WebOS included. Added Brazil and China locations, with full suport. Fixed some problems with VOD content and some specific streams that cause TV's to hang or display black screen. Also 2 major TV platforms will get the app really soon. Stay tuned for more details

20 March 2018 15:35 CET:

Dear clients, we are performing some urgent maintenance on the APP. It may not work in some regions for a short time (few minutes per region).

We are sorry for caused inconvenience.

Tuesday, 20 March 2018

Read more..

Updates regarding STB Blocked message.

Dear clients,

In case you receive STB blocked message and you are sure your Virtual MAC did NOT change, then it's most likely that your Virtual MAC is used on app like STB EMU and this will cause a block.

We do NOT block anyone and have no way of knowing if you have an active Service with this Provider or not.

Please read this for more information and possible solutions.

At the time of writing this it's known that some major providers have their databases leaked, and this includes Virtual MAC's. For your safety we do NOT send or store any data beyond the Virtual MAC (and a randomnly generated serial number) to the Providers.

Thank you for understanding.

Tuesday, 27 February 2018

Read more..

New support ruiles: Fake tickets and wrong tickets are deprioritized.

Dear clients, we are having delays of support due to many fake and wrong tickets opened with us.

Please do always check if your Provider is online in your region before opening a ticket. In case Provider is offline - it's out of our control and we can't put them back on. Moreover - we reserve the rights to prioritize tickets of clients who need support the most over tickets opened, because of a Provider being offline for whatever reason.

Thank you for your patience and understanding.

Saturday, 24 February 2018

Read more..

Updates in Support policy for 2018

Dear clients,

In order for us to provide you with the best and fastest possible support - we are making some changes effective immediately for all support requests.

  1. Our support for end-users (clients) is done only via tickets open by the actual registered client. Support requests from different accounts are ignored and tickets will be closed without warning. (In case you forgot your password, please reset it from here: https://smart-stb.net/index.php?_url=/reset-password - if you don't get any email - check your spam/junk folders)

  2. We will not provide any app support outside of tickets for end-users (regular clients using the app)

  3. If your Portal or Playlist is not working correctly and the Demo Portal is working - then again it's most likely out of our control.

  4. We have no control over Provider's service. If some providers are experiencing problems - we can't help. If you are sure the problem is with us, please describe it with details so we can try to help, if possible.

  5. We do not use any kind of passwords in the app. This is up with your Provider - ask them for you login and/or parental password. And we do NOT do any geo-blocking. However - some providers may be doing geo-blocking - we can't help with bypassing this.

  6. Beware of pages and accounts pretending to be giving you support on our behalf. We can't be held liable for the actions of such pages and/or accoutns.

  7. On opening a ticket make sure you describe your issue clearly in English and accurately with details, including the TV"s MAC or Order number. We reserve the rights to close tickets like "app is not working" "app is broken" "app is not starting" etc.

  8. One ticket per issue per client - no exceptions. Opening many tickets will not get your issue resolved faster. And it is considered abuse.

  9. Always check the FAQ, and the Demo Portal before opening a ticket. If the issue is not present in the Demo Portal then it's most likely up to your Provider to do the change - not us.

Also we'll have zero tolerance of fake tickets, fake messages, offensive language and any abuse campains of any forms and types. Service Providers experiencing issues with our app are recommended to reach out to us so we can help, if possible. Telling all their clients to compain to us for everything will not solve the problem(s), if any. And it's considered serious abuse.

We reserve the rights to close and delete tickets that are not actual support requests or have missing data. Incomplete tickets may introduce delays in support.

This list may update over time as some people find new ways to draw our attention out of the actual clients that really need support.

We are working hard on making the app faster and better for everyone using it. And want to keep our goal on the important things.

Our promise is that if your support request is correct - it will be addressed as soon as possible, typically within the working day.

Thank you for understanding.

Smart-STB Management.

Monday, 29 January 2018

Read more..

Happy holidays - promo code inside

It's that time of the year again, for most parts of the world.
We want to wish you all the best thoughout the new year.
For those that want to listen to the holiday spirit - we have added a Christmas themed radio in the Demo (Embedded) Portal.
And to let you know that we have some very exciding things coming to the app, both for clients and service providers alike.
In case you are considering to buy the app during the holidays - we can offer a 15% discount for Lifetime license.
Just like last year - use the promo code XMAS when ordering your Lifetime license.

Promo code is valid until 26th of December 2017.
All the best
- The Smart STB team

Saturday, 16 December 2017

Read more..