Smart STB – Knowledgebase
General
How to upgrade provider license?
How to use provider license.
How to get trial license
How to get app license
How to upgrade and pay for app license?
How to change the Software ID
How to cancel (stop paying for the) app license
What are App bundles and how to use them?
I forgot my email which I registered the app with. How to find it?
How to use Smart STB on Handheld (phone, tablet, etc.)
How to activate the app
For Providers and Portal admins
App support
How to add or change a Portal or m3u Playlist
My (paid/licensed) app is loading and displaying only the Demo Portal
Transfer license to another device
VOD or TV Series give Server Unavailable or Missing file – how to fix
Firmware of your STB is outdated Please update it
How to change Virtual MAC (NOT RECOMMENDED!)
Can’t access service, please check your network and try again
Please contact your provider to register this device.
How to reset the app (Please don’t do this unless instructed to do so)
No sound on live TV and VOD?
Black screen after “Loading Portal” on some Portals
How to find out my Software ID
Oops, this can not be played now, more info: smart-stb.tv/np
How to find out my Virtual MAC address
Your STB is blocked. Call the provider.